An Overview of the Evolution and Impact of Chatbots in Modern Healthcare Services

Authors

• Ankar Tersoo Catherine, Department of Economics, College of Education Oju, Benue State, NigeriaFollow
• S. K. Towfek, Computer Science and Intelligent Systems Research Center, Blacksburg 24060, Virginia, USA
• Abdelaziz A. Abdelhamid, Department of Computer Science, Faculty of Computer and Information Sciences, Ain Shams University, Cairo, Egypt

Abstract

Over the past few decades, healthcare sector has developed along parallel paths with trendy technology. Modern practices of artificial intelligence strategies have led to improved diagnosis, the development of effective treatments, telemedicine, and the development of patient monitoring devices. Many applications have emerged that help doctors and healthcare workers, most notably Chatbot. It is a program that utilises artificial intelligence techniques to conduct conversations in real-time. This program is able to simulate that you are a natural person writing or talking to another Internet user, which is the application. This article discusses the matter of Chatbot technology in developing electronic healthcare services and helping patients communicate electronically to obtain information that supports them in improving their health condition.

Recommended Citation

Catherine, Ankar Tersoo; Towfek, S. K.; and Abdelhamid, Abdelaziz A. (2023) "An Overview of the Evolution and Impact of Chatbots in Modern Healthcare Services," Mesopotamian Journal of Artificial Intelligence in Healthcare: Vol. 1: Iss. 1, Article 14.
DOI: https://doi.org/10.58496/MJAIH/2023/014

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.